Stuck?
Let’s debug it.
From your first request to your next battle, here’s how to get moving again.
Contact SysQuest support ↗support@jampodlabs.comChoose your mode
Game: connect components, run the simulation, and find what is dropping requests.
Learn: explore system layers with visual explanations and save useful ideas as flashcards.
1 vs N: create a broken system, share its code, link, or QR, and challenge others to fix it.
Common questions
How do I solve a level?
Read the level’s success criteria and budget, then run the starting design. Watch where requests fail. Change the connections or components, run it again, and compare the result with the goal. Use the hint control if you need a nudge.
Where are my progress and flashcards saved?
They are saved on your device. SysQuest does not currently provide account-based cloud sync. Avoid clearing app data or uninstalling when troubleshooting if you want to preserve your progress.
How do I join a 1 vs N battle?
Open 1 vs N and scan the challenger’s QR code or enter their code. You can also open a shared challenge link. If the link does not launch the app, use the code or QR inside SysQuest instead.
The QR scanner is not working. What can I try?
Allow camera access for SysQuest in your device settings. Keep the whole QR in view, use good lighting, and avoid glare. You can also choose a saved picture of the QR or enter the challenge code manually.
Can I send a challenge again?
Open 1 vs N, find the challenge under Sent by you, and use its share action. A challenge can be sent to more than one person. Removing your local copy does not remove copies you have already sent.
Why will a challenge code not open?
Copy the complete code without extra text and make sure you are using the latest available version of SysQuest. Ask the sender to share it again. If the problem continues, contact support with the error message and app version. Share the challenge itself only if you are comfortable sending its contents.
How do I review a lesson later?
Return to Learn and pick the collection and lesson. Use Create flashcard during a lesson to save a teaching point, then open your saved flashcards to review it.
What should I include in a bug report?
Include your device model, iOS or Android version, SysQuest version, the level or lesson name, and the steps that led to the issue. A screenshot can help. Remove unrelated personal information before sharing it.
Why is a level locked or an upgrade unavailable?
Some levels require earlier progress or a Pro entitlement. Availability depends on the app version. If the app says purchases are unavailable, do not send payment directly to support. Contact us with the version number and the message shown.
Privacy questions?
Read the Privacy Policy or email privacy@jampodlabs.com.